Avoid Scammers!
HOW TO RECOGNIZE A LEGITIMATE SHOPIFY EMAIL IN THE FUTURE
This is a good moment to share how to spot the real thing, so you always know what to look for:
- It will always come from an @shopify.com email address — never Gmail, Yahoo, or any other domain
- It will never ask for your password, 2FA codes, or PIN
- It will use your store name and professional formatting
- It will direct you to take action inside your Shopify admin, not through external links or third-party websites
- It will never threaten to shut down your store with a 24-hour deadline
If something ever feels off about an email claiming to be from Shopify, trust that instinct — reach out to us directly before taking any action, and we'll confirm whether it's legitimate.
IF YOU HAVE GENUINE COMPLIANCE CONCERNS
If you do have concerns about your store's cookie consent setup or privacy compliance independent of this email, here are reliable places to start:
Shopify's built-in cookie consent banner is available under Online Store > Themes > Theme settings > Cookie banner — this covers the basics for most merchants.
For more advanced compliance needs, reputable apps like Cookiebot or Pandectes GDPR Compliance are well-reviewed options in the Shopify App Store with transparent pricing and legitimate compliance credentials.
You've got this — and we're always here if something doesn't look right.
Got more questions? We're here to help.
